If you are having trouble with the new Kaiser Permanente Apply Online (KPAOL), you are not alone. Many applicants are having difficulties with the new enrollment system. If you’re having problems, you have several options:

1. Get Live Support: When signed into your account, call the phone number in the column on the left.
2. Print a Paper Application: Use this application to apply by fax or mail.
3. Apply Online with Our Secondary Online Application System: Customers who have had difficulty with KPAOL find this version of the online application more user-friendly.

Kaiser Permanente Apply Online Issues and Workarounds

Below are several of the known issues with the system and possible workarounds for applicants:

1. Prior Coverage Policy Numbers that Include Letters: The system currently only allows numeric characters in this field. If you have a policy number that includes letters, you will be stopped in the application at this point. The only thing you can do is simply enter numbers or choose to apply with a paper application.
2. Problems Entering Dates: Date fields do not allow hyphens (-). You may enter dates with forward slashes (11/20/2008) or just numbers (11202008). Also, note that different date fields require different formatting. Most of the fields ask for a two digit day, a two digit month and a four digit year (dd/mm/yyyy). However, be aware that some fields ask for a two digit year (dd/mm/yy) and some fields do not include the day (mm/yyyy). The formatting (mm/dd/yyyy) required is noted in gray inside the field before you click. Be sure to note what the formatting is before clicking on the field because once you click the formatting disappears.
3. Former Doctor: This field may be left blank, but it is not recommended. The absence of former doctor information may slow the processing of your application.
   • What if I don’t have a former doctor?: If you have not had a doctor, leave this field blank.
   • What if my former doctor is from another country?: The system currently is not set up to receive contact information regarding a doctor who is out of the country. One client who had an out-of-country doctor filled in these fields in the following manner in order to get her application through:

-         Physician Name: She didn’t have a dedicated physician, so she entered the name of her clinic.

-         Street Address 1: She only knew the street name, so that’s what she entered.

-         Street Address 2: She entered the out-of-country city name (ie. Tijuana).

-         City: She entered the country (ie. Mexico).

-         State: She put California.

-         ZIP: She entered her California ZIP Code.

-         Phone: She entered her home phone number.

4. Family Members: Add family members such as spouse, domestic partner and children on this page. If you have an extra family member section at the bottom, be sure to click “Remove Family Member” before proceeding to the next page.
5. If you mark married, KPAOL automatically adds your spouse: The system assumes that married applicants will be including their spouse. If you do not wish to include your spouse, you will need to click “Remove Family Member”.
6. After signing back into your account, KPAOL often adds a family member: Every time you come back to the Family Members page, you may need to click “Remove Family Member” on the box that has been added at the bottom of the page. If there is a family member box with blank fields, the KPAOL system will not allow you to proceed to the next page until this “family member” box is removed.